Question 1

Is there a minimum order requirement?

Accepted Answer

No, we do not have a minimum order requirement. No order is too big or too small for us.

Question 2

What type of format and resolution do you accept for design files?

Accepted Answer

We accept files in PDF or PNG format (PNG is typical for no-background designs). The file size must be at least 1MB for large-scale prints to avoid blurriness. Reprints due to low resolution will incur an additional fee. Photos can be submitted in JPEG format, but the file must have a resolution of at least 300 DPI.

Question 3

Do you offer graphic design services?

Accepted Answer

Yes, we provide a full suite of graphic design services, including mockups and custom designs. Design services are available for an additional fee.

Question 4

Do you offer delivery?

Accepted Answer

Yes, we offer delivery from Miami to Port St. Lucie. Delivery fees are as follows:
 • Palm Beach County: $35 for drop-off only; set-up is available for an additional fee.
 • Outside Palm Beach County: Delivery fees are based on mileage.
If you have additional questions, feel free to contact us for more details!

Question 5

Can I pick up my order?

Accepted Answer

Yes, but pickups are by appointment only, typically after 5 PM Monday–Friday. Weekend pickup times are subject to change so please make sure to set-up and confirm apt.

Question 6

Is there a deposit required?

Accepted Answer

Yes, a 50% deposit of the total invoice is required to secure your order and begin the printing process. The remaining balance is due the day before the event.

Question 7

When is the last day to place an order?

Accepted Answer

Orders should be placed at least 72 hours in advance. Rush services with next-day turnaround are available for an additional 15% fee.

Question 8

Do you offer pick-up service?

Accepted Answer

Yes, pick-up service is available for rental services and props that require installation, set-up, and tear-down only.

Question 9

What is the best method to contact you?

Accepted Answer

The best way to reach us is by completing the request form online. This ensures order details are accurate, and we can respond promptly. Make sure you phone is accurate as we will follow up with a text or phone call.

Question 10

What is your return policy?

Accepted Answer

All orders are final and non-refundable once the printing process has begun.

Frequently Asked Questions